Frequently Asked Questions
Everything you need to know about your VANINA shopping experience.
Where does VANINA ship to?
We offer worldwide shipping. Delivery times vary by region, typically ranging from 3-5 business days for local orders and 7-14 business days for international destinations.
What is your return policy?
We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that certain handcrafted or custom items may be final sale.
How are your products made?
VANINA is committed to responsible luxury. Our pieces are handcrafted by skilled artisans using unique materials and innovative techniques that promote social impact and sustainability.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.
Do you offer repairs for your bags and jewelry?
Yes, we offer a repair service for items purchased through our official store. Please contact our concierge team with photos of the item to receive a repair assessment.